2024 CSAT Results Are In: Celebrating Exceptional CSAT Outcome

At Law Image, we are deeply committed to providing our clients with top-tier legal document management solutions, and our recent Customer Satisfaction (CSAT) survey results affirm that we are achieving this goal. We are thrilled to share the outcomes of our latest survey, which reflects our dedication to excellence and the high regard our clients hold for our services. 

Survey Insights

Our Customer Satisfaction (CSAT) survey, which has been open since February of this year, was conducted as part of our commitment to complying with ISO 9001:2015 requirements. We regularly undertake these surveys to ensure we continue to meet the highest standards of service excellence. The results are nothing short of outstanding. Here’s a detailed look at how our clients rated their experience with us.

Overall Customer Satisfaction

94.4% rated their overall satisfaction with our project execution as 5 stars (Very Satisfied), with the remaining 5.6% of clients rating us 4 stars (Satisfied). This feedback underscores our consistent ability to deliver exceptional service and meet our clients’ expectations. 

Team Communication

Effective communication is crucial to project success. We are proud to note that 94.4% clients rated our communication throughout the project as 5 stars. This high rating highlights our team’s dedication to keeping clients informed and engaged at every step of the process. 

“The Law Image team were great to work with throughout this process. They provided us updates, were responsive to email, and the work was always done to a high standard.”

— Leading Law Firm

Project Timeline

Adherence to agreed-upon timelines is a key factor in project management. Our survey shows that 94.4% clients awarded us 5 stars for meeting deadlines. This feedback reflects our commitment to punctuality and our ability to deliver projects on time. 

Project Quality

Quality is at the heart of what we do. Here again, we are pleased to report that 94.4% clients rated the quality of our final deliverables as 5 stars indicating our unwavering focus on excellence and precision in every aspect of our work. 

Future Collaboration

One of the most gratifying aspects of the survey is that all 100% clients rated their likelihood of collaborating with us again as 5 stars. This perfect score underscores the trust and satisfaction our clients have in our services and their eagerness to work with us in the future. 

“We have used Law Image before on matters, but we have recently completed a project where Law Image needed to objectively code over 80 boxes of hard copy documents in 6 weeks and make a copy over 400 devices. This project and pressures highlighted the professionalism of the firm. The team were transparent and clear on their capacities and were able to scale up to meet our very pressing deadlines which included Christmas and weekend work. Their communications across the team and streams of work was great and they were a pleasure to work with. I would not hesitate in engaging them again on very large scale matters.”

— Consulting Group Client 

Our Commitment to Excellence 

These remarkable survey results are a testament to our team’s hard work and commitment to delivering top-notch services. At Law Image, we continuously strive to enhance our offerings and ensure that our clients receive the highest level of satisfaction. 

We extend our heartfelt thanks to all the clients who participated in the survey and provided valuable feedback. Your insights are instrumental in helping us maintain and improve our standards. We look forward to continuing to serve you and exceed your expectations in every project. Thank you for your continued trust and partnership.